Refund & Cancellation Policy
Last updated: 10 September 2025
At Woodsman Decor, we take pride in crafting and delivering high-quality, handcrafted wooden furniture. Since most of our products are made to order, we maintain a clear refund and cancellation policy to ensure transparency and fairness.
Cancellations
-
We do not accept order cancellations once an order has been placed.
-
For custom and made-to-order furniture, production begins immediately after confirmation, and cancellations are not possible.
Refunds
Refunds are provided only in the following cases:
-
The product is delivered damaged.
-
The wrong product is delivered.
Eligibility requirements:
-
You must notify us within 48 hours of delivery with supporting photos/videos.
-
A complete unboxing video of the package is mandatory to claim any damage or breakage-related refund.
-
The item must be unused and in the same condition as received.
Refund timeline:
-
Approved refunds will be processed within 7 business days.
-
The amount will reflect in your original payment method within 7–10 business days.
Non-Refundable Items
-
Custom-made, personalized, or discounted items.
-
Natural variations in wood grain, color, or texture (as these are normal in handcrafted furniture).
Returns & Replacements
-
In case of damage or wrong product, we will arrange pickup where possible.
-
If pickup is not available, you may need to ship the product back to us.
-
After inspection, we will issue a replacement or refund, depending on the situation.
-
A valid unboxing video is required to process return or replacement claims.
Contact Us
For refund or replacement requests, please contact:
📧 support@woodsmandecor.com
📞 +91 89218 75023
